1 In short 

• Melanie Hussell Communication Coaching (Hereafter ‘MHCCH’, ‘we’, ‘us’ or ‘our’) shall  protect your personal data to the maximum reasonable extent and strictly process your data  in compliance with the applicable privacy and data protection regulations; 

• Depending the services we deliver to you, we need to collect a limited set of personal data,  as described in this notice; 

• Collected and processed data are strictly limited to the intended use for the period of use  only; 

• For legally required and essential communication opt-out is limited; 

• To a certain extent you can exercise your rights to review, delete, correct, and query your  data, submit complaints, etc. … (in some cases your rights are limited by other legal  provisions). 

2 About us 

Contact us 

To exercise your subject rights or when you need more information, you can always contact us via: • The contact form on our website (https://melaniehussell.com/contact); 

Company identification & contact 

See our ‘About Melanie Hussell’ page for details about MHCC: https://melaniehussell.com/about. HQ 

Melanie Hussell Communication Coaching 

Rue Jean Wellens 37 

1150 Woluwe St Pierre 

Belgium 

Company registration number: BTW BE 0544.576.014 

You can validate our company registration via the Belgian FPS Economy database at Crossroads Bank  for Enterprises (CBE): https://economie.fgov.be/nl/themas/ondernemingen/kruispuntbank-van 

The trademark for MHCC was registered in the Benelux Office for Intellectual Property (BOIP)  Trademarks Register on 26 August 2022. This means that the trademark is a trademark  according to the law, and that Melanie Hussell is the official owner (‘holder’) of this trademark ,  its name and logo: Melanie Hussell Communication Coaching®. 

MHCC is a Certified Women’s Business Enterprise by WEConnect International on 30 October  2023, Certificate Number S63757287.

3 What are our services that are processing your data? 

Our business services 

MHCC is a Belgium-based private company that empowers professionals to present and speak in  English with greater clarity, confidence and impact—no matter their native language. Through her  expert coaching, online courses, workshops and AI speech coaching app, she helps individuals engage  their audience, drive change and gain the credibility they deserve. 

To provide the mentioned business services, we need to process personal information of our clients  and prospects. 

Our website 

Our website (https://melaniehussell.com/) uses cookies to improve the experience of our website  visitors. Please refer to our cookie notice for more information. 

Publicity & Marketing 

To grow our business, we only use personal data of our customers or prospects for targeted  marketing if permission is given. 

Site management 

To collect website visitor data. 

Legal  

To protect our business from a legal point of view we collect and maintain certain personal data.

4 How do we collect data? 

From you directly 

In many cases you provide us personal data directly, for example when you show interest in our  business or when we perform prospecting. 

Via our business services 

To enter into a business contract with our professional proposals, we collect personal data to comply  with contractual requirements. 

Via our business partners 

In certain conditions we receive professional contact data from partners, forwarding your data to us  on your request or because of legitimate interest. We will inform you on receipt of the information at  first contact with you. 

Via Events 

Occasionally, we organise physical or online events, potentially with other commercial partners.  When you register to our event, this information is recorded with a clear data protection notice. In  case this information is used for prospection or direct marketing you'll be informed at the moment of  collection. 

Via our website 

As explained in the next section, we collect a limited set of personal data via our website.

Via social media 

Via interaction on social media, like for example LinkedIn, we might get in touch and interact with you for our business. 

5 Which data do we collect? 

Website visitors (hosted by Squarespace) 

When using the website, we collect the following information regarding you as a visitor:

• Your location: 

o To perform analysis on the visits to our website and to secure our website from  malicious visitors, we collect the following data of our website visitors: 

▪ Country; 

▪ IP; 

▪ Device type (desktop, tablet, phone). 

• Cookies: see our cookie notice

o First party cookies we manage ourselves; 

o Third party cookies provided by partners to manage our website. 

Squarespace does not use your personal data for its own purposes and complies fully with  European GDPR. 

Prospects 

This information will be kept if you contact us via our website: 

• Personal identification, incl. first name and last name 

• Contact data like email 

• The correspondence you send us. 

If you contact us via social media, we will process personal data that can be found on your personal page and the information within the correspondence on the social media platform. 

Clients 

• Personal and Organisation data from prospecting calls and during our coaching sessions; • Video Recordings using Yoodli.ai AI speech coaching app; 

• Invoicing and payment data, when amounts must be charged; 

• Other data that you share with us. 

Partners and suppliers 

If you are a partner or supplier, we might process personal data to create legally compliant contracts  with you or to ease the co-operation with you. You will be informed of this processing of personal  data.

6 Purpose definitions 

Execution of agreement 

MHCC’s services are to empower professionals to present and speak in English with greater clarity,  confidence and impact. 

If you use the above-mentioned service, we use your personal data for the following purposes: • To allow you to use the digital products we provide; 

• To provide you with the appropriate support concerning the usage of our products/services.

Communication 

Your personal data might be processed for communication purposes in the following circumstances:

• To communicate with you after contact initiation via our website, contact email or phone; 

• To provide you with (targeted) information on services and products (only if you are customer  or based on legitimate interest); 

• In either case, you can opt out of receiving of these communications at anytime.

Website 

If you visit our website, we collect personal data via cookies for 

• To improve, effectively present, and personalise our website; 

• To display (targeted) messages on our website; 

• We use the analytical services from third parties to evaluate your usage of the website by  with the following: 

o Reports on the activity; 

o Anonymous demographic data; 

o Performance data. 

Some third parties use cookies to integrate features into our website, like YouTube videos. Please see  our cookie notice for more info. 

7 Legal basis for the processing of your data 

We process your personal data in strict accordance with the applicable privacy and data protection  legislation and on the basis of legal grounds outlined below. 

Performance of a contract 

We need to process some of your personal data to deliver our services and comply with our  contractual and legal obligations. For example, we need your contact details to provide you with  access to our digital tools, as agreed in our signed proposal with you as a customer. 

Legal obligations 

In some cases, we are legally obligated to process certain information about you, for example,  because of tax and VAT, when we have to send you invoices.

Consent 

We may also process your data if you have provided explicit consent, for example …

• … when you request information; 

• … when you provide a testimonial. 

8 How do we protect your data? 

Security measures 

We secure all personal data when it is collected, stored (continual hard-drive backup with Synology DS220) or processed (with the latest Bitdefender antiviral software). 

Use of Cloud Services 

MHCC does not use cloud-based services.  

Reliable partners 

MHCC ensures we only allow reliable partners to process your data, verifying they will process data in  compliance with this Data Protection Notice and GDPR. 

MHCC’s reliable partners include: 

Calendly: To book appointments through the site and connected to email and Zoom. Zoom: To host video conference calls for prospecting and coaching. 

Yoodli.ai: An AI speech coaching application used to record clients’ presentations in real time  and provided for clients to use autonomously for independent practice. Yoodli is based out of  the Allen AI Institute in Seattle and is SOC 2 Type II certified. 

Mailchimp and Freshworks: Email marketing and CRM systems. Only used if permission given with an ‘unsubscribe’ option provided with each email sent. 

Thinkific: An online course creation platform. Here MHCC hosts its online programmes to offer  products/services to you. For more information: https://www.thinkic.com/resources/privacy policy/ 

Stripe: A payment processor. Payments are encrypted through the Payment Card Industry Data  Security Standard (PCI-DSS). Your data is stored only as long as is necessary to complete your  purchase transaction. All direct payments gateways adhere to the standards set by PCI-DSS as  managed by the PCI Security Standards Council, similar for Visa, MasterCard, American Express. Your credit card information is encrypted using secure socket layer technology (SSI) and stored  with an AES- 256 encryption. Although no method of transmission over the Internet or  electronic storage is 100% secure. 

Quaderno: An accounting software. Payments are encrypted through the Payment Card Industry  Data Security Standard (PCI-DSS). Your data is stored only as long as is necessary to complete  your purchase transaction. 

Organisational controls

This includes raising awareness at MHCC about the importance of data protection, compliance with a  data policy, etc. 

Despite the security measures that we take, it is important to know that the transfer of data via an internet connection is never without risks and you must take the necessary precautions when you are  connected with the Internet in order to protect yourself from viruses, malware, etc. 

9 You have control over your data 

At any time, you can contact us to exercise your rights, via the site Contact form as listed in the ‘About  us’ section. 

Right to withdraw consent 

In case the processing of your personal data is based on consent, you have the right to withdraw this  consent at any time. The withdrawal of consent does not affect the lawfulness of the processing  before its withdrawal. 

Right of access 

You are always entitled to know… 

• … which data we have about you; 

• … how, where, and for how long it is processed. 

Right of rectification 

You have a right to access and correct the data we have about you. 

Right to be forgotten 

• You can exercise your ‘right to be forgotten’ or request that we suspend the processing of  your data; 

• You can always refuse any form of direct marketing, profiling or automatic decision-making; You can retract any permission you may have given for processing your data at any time. 

We will comply with the above requests as soon as possible and within the required response times  as defined by the law (ref. GDPR). 

In case of violation of MHCC’s rights or neglection of obligations from your side, we can reasonably  limit the exercise of your right to be forgotten. 

Right to object 

You have the right to object to the processing of your personal data for non-essential services at any  time as long as the exclusions mentioned in Art. 17.3 of the GDPR do not apply. Any essential communication of MHCC is not considered direct marketing. 

Right to restrict processing 

You have the right to restrict processing of personal data in the circumstances mentioned in Art.18.1  of the GDPR, for example in case you contest the accuracy of the personal data. 

Right to lodge a complaint

Contact us first 

If you are of the opinion that we are not handling your data correctly, then we wish to know what  your objections are so that we can investigate these and rectify the situation, when necessary. 

Escalation options 

We would like to work with you first to handle your complaint. 

If you think we did not handle your complaint according to your expectations, you are entitled to file  a complaint to the data protection authority in your country of residence, for example: 

• De Gegevensbeschermingsautoriteit (BE) 

• De Autoriteit Persoonsgegevens (NL) 

You can find the full list of EU authorities on this page: https://edpb.europa.eu/about edpb/aboutedpb/members_en. 

Please be aware that you will be asked to contact us first, as you are expected to expedite the process  with the data controller first before you escalate to the data protection authority. 

10 Where do we process your data? 

• Within the EU as much as possible; 

• Outside the EU when an appropriate level of protection is offered in conformance with the  GDPR, for example, Yoodli.ai. 

11 How long do we keep your data? 

We store your data for as long as necessary for the above-mentioned purposes. 

Personal data will not be stored for any longer period than is reasonably justifiable based on the  reasons for its processing and the legitimate needs arising from this. These storage periods do not  violate your right to be forgotten. 

When the deletion would violate the rights and regulations of third parties (such as transaction data),  we will have to keep the data to comply to the regulations of those third parties. 

Cookies 

See our cookie notice. 

12 Which third parties process your data? 

Data processors in our business activities 

See above reliable partners, we collaborate with data processors. These are companies that process  your data on our behalf, but which are not allowed to use this data themselves. 

Website 

Our website uses third party cookies for companies that could process your data for their own purposes. You can manage, allow or block these cookies via the cookie settings in your browser. For  more information see the MHCC cookie notice. 

We use cookies, pixels, and other tracking technologies

More detailed information is available in our Cookie Notice. In general, we use cookies to… • … analyse, improve and personalise the operation of our website; 

• … remember you and provide a consistent website view, if you provide consent; • … show you targeted publicity, if you provide consent; 

13 Terms and Conditions 

The use of MHCC services is subject to our General Terms and Conditions, which can be requested via  the site Contact form as listed in the ‘About us’ section. 

14 Applicable Data protection legislation 

This Data Protection Notice must be read in such a way that it complies with the ‘Data protection  Regulations’, including the applicable international, European (e.g. GDPR), and national legislation  and binding recommendations and regulations, issued by other data protection and privacy  authorities. 

15 Version 

Latest version 

This policy was last reviewed and updated on 10 April 2025. 

Updates 

We may update this policy from time to time by posting a new version on our website. You should  check this page regularly to ensure that you are aware of any changes to this policy. 

Notifications 

We will notify you of significant changes to this policy by posting it on our site, or contacting  prospects and customers, where applicable and reasonable.